Shipping & Returns
Shipping
Carrier: Sagawa Express Courier Service
Shipping / Nationwide Costs:
- SNOWBOARD 1,980 yen (tax included)
- APPAREL 550 yen (tax included) * Free shipping only for apparel when purchasing 10,000 yen or more
Returns
Return period:
Items purchased at jp.koruashapes.com can be returned within 14 business days (excluding weekends and holidays) after the item arrives.
About return method:
Please send an email to cs@koruashapes.jp with the reason for the return. We will reply to you with an email regarding the subsequent return procedure.
About return cost:
If the product is returned for personal reasons, the customer will be responsible for the return cost and handling charges. Examples of a personal reason is "wrong product ordered" or "wrong quantity ordered".
Refunds for product returns:
For refund of the product price, we will process the refund after the returned product arrives.
Shipping charges, transfer fees, payment fees, etc. are non-refundable.
It will take about 10 days for the refund procedure.
About packing method
Please use the appropriate packaging material for the item and return it without damaging the item. Please send without removing the labels and stickers, such as the spec table.
Return address:
〒231-0032
3-12-5 Furocho, Naka-ku, Yokohama-shi, Kanagawa Shimoyama Kannai Building 4F
Winckler Co., Ltd.
TEL: 045-681-0103
When returning a product, we are not responsible for any delay or loss during the return, so we recommend using the luggage inquiry service. When we receive the returned product, we will notify you by e-mail.
About product complaints and Warranties
If you wish to return the product due to damage to the product or incorrect product during delivery, please contact us on the warranty page.